Frequently Asked Questions

Yes the Virtue software has been approved to be tournament legal in the PSP, USPL/NPPL, and the Millennium series. All of our Virtue boards are equipped with a hard tournament lock function that when engaged forces you to open the grips in order to change programming options. Thus making it impossible to change firing modes or max rate of fire while on the field.

Can I trade my redefined board in for a OLED board?

We now have a trade in program meant specifically for this. Click here to find out more!

Will Virtue sponsor my team?

Virtue Paintball does sponsor local and national level teams. These sponsorship's are facilitated through Virtue dealers. If you are interested in being sponsored by Virtue please contact your local store for more information.

How can I get Virtue stickers?

To get some free Virtue stickers send a envelope with a self-addressed prepaid envelope inside to:

Stickers
Virtue Paintball
40-14 Oser Ave
Hauppauge, NY 11788

How do I know if I have the latest software?

If you are using a Virtue LED board then turn the board on. If the LED is solid red or blue then you have the older software. If the LED is blinking red or blue then it has the new Redefined software.

If you are using the Virtue OLED board then on the boot screen look for the Version number. As of 8-14-09 the latest version is v1.3.

Where do I get a manual for my gun?

If you are using a Virtue Redefined board then you can download a manual here: Redefined Manual

For the Virtue OLED series of boards you can use this universal manual: OLED Manual

The older software manuals for boards and hoppers can be found here: Manuals

How do I send my board in for a update?

First make sure that you need a update(check here). If you need a update for your Virtue LED board then send the board in with a note giving us your name, address, phone number and a description requesting a update. The update itself is free however you do need to pay for the return shipping so please include a Cashiers Check or Money order for $7. Mail the board to the address below:

Virtue Paintball
40-14 Oser Ave
Hauppauge, NY 11788

How do I update my OLED board myself?

Coming Soon.

How do I send in my Virtue board for warranty repair?

Once you have established that your board needs to be sent in for repair fill out a piece of paper giving us your name, phone number, return address and a description of the problem. Send the board into the below address. Please make sure that you package the board into a box that will not be damaged in shipping. Padded envelopes are not accepted.

Virtue Paintball
40-14 Oser Ave
Hauppauge, NY 11788

How can I get a replacement part for my Crown?

If a part of your crown has broken then email us in your name, address and type of loader. We will help you get the crown parts depending on the situation.

How can I get a replacement battery harness?

If your battery harness has broken and is a plug in harness then email us in your name, address and type of gun. If you have a DM board please specify in the email how many pins is on your harness. We will send a replacement harness to you via US Mail.

I installed a QEV into my Ion, what should I set my dwell to?

Stock dwell for a Virtue Ion board is 30. Once you install a QEV you can lower your dwell to 12-15. This value is adjusted per gun.

Why is my gun leaking?

Replacing a circuit board on most guns will not cause your gun to leak. The first thing to check is that your dwell value is set correctly. A incorrect dwell setting can cause the solenoid to not close properly. Second check your battery!

However in the case of the Ion where the solenoid is attached to the board a leak may occur from the bottom of the solenoid. If this happens check that your armature is installed correctly with the rubber bumper faced down. Also you can try to put a small coat of Dow 33 grease to the armature.

The Virtue QEV is packaged with gaskets that are used to make up for any gap in threads. If the QEV continues to leak use Blue Loctite to help seal the threads.

Why does only one laser eye light up?

Virtue Laser eyes are made with a transmitter and a receiver. The transmitter sends a signal as well as light, the other side is the receiver so it will not light up.

How do I get into program mode?

First make sure that your board is not tournament locked. The board should have 2 dip switches turn both of them to the On position. If your board does not have a set of dip switches then look for a button(NOT the power button) on the board. Press this button while the gun is off and the LED should blink Green (Unlocked) or Red (Locked). Once the tournament lock has been turned off then hold the trigger down and turn the gun on, you will see a rainbow stream of colors release the trigger and adjust whatever option you would like.

If this FAQ was not able to answer your questions please email or call us at 631-617-5346
We are open Monday through Friday 9am to 6pm EST