Frequently Asked Questions

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    The Virtue Spire is backed by a 90-day Warranty against manufactures defects. As with all Virtue products we have a strong support program that helps solve the vast majority of all problems for little-to-no cost. Please review the most commonly asked questions about the Spire below.

    If the following FAQs do not help solve the issue you are experiencing, please Contact Us directly.


    Contact Virtue directly and we will help you get the part replaced or repaired.


    If your Spire continues to slowly spin after it’s loaded, check the following:

    • Are you using fresh brand name batteries? Duracell or Energizers are best (lithium ion not necessary). Low batteries and/or non-brand name batteries may not output enough voltage to allow the motor to detect when it should stop.
    • Inspect Spire drive fingers. Check to make sure the Spire drive fingers are in good condition. If damaged, Contact Virtue.
    • Turn the Yellow “Drive Pressure” setting to 1 by following these steps.
      • Hold in the LED cover/force feed button and turn the Spire on.
      • When the Spire turns on, release the LED button and ten release the power button.
      • Tap the LED button until the light changes to yellow for the Drive Pressure setting.
      • Hold in the LED button until it blinks (release when it starts blinking). Count the number of blinks – that is what it is currently set to.
      • Tap the LED button one time to set the value to 1. If you wait too long to enter your setting, you will need to hold the LED button in again until it blinks.
      • Turn off the Spire, fill with paint, and check to see if spinning has stopped.
    • If these options do not work, Contact Virtue directly and we will help you to fix the problem.


    If your Spire continues to spin extremely fast after its loaded, the G-force sensor is likely falsely detecting shots and telling the Spire to spin. Try the following solutions to solve the problem:

    • Make sure the Tray is properly installed and seated securely into the loader. Make sure the loader is securely attached to the marker (with barrel cover installed).
    • Check that the Red Sensitivity setting is set to the default 4 or lower.
      • Hold in the LED cover/force feed button and turn the Spire on.
      • When the Spire turns on, release the LED button and ten release the power button.
      • Tap the LED button until the light changes to red for the G-force Sensitivity setting.
      • Hold in the LED button until it blinks (release when it starts blinking). Count the number of blinks – that is what it is currently set to and turn to 4 if it’s set to 5, or turn to 3 if it’s set to 4.
      • Tap the LED button 3 (or 4 depending on where you want to set it) times to set the value to 1. If you wait too long to enter your setting, you will need to hold the LED button in again until it blinks.
      • Turn off the Spire, fill with paint, and press the LED button to initiate an auto-force feed and check to see if spinning has stopped after it makes an initial spin.
    • Check Tray Retainer. Remove Spire Tray from shells and look inside the nose of the shells. Make sure the Black Tray Retainer is installed and not damaged in the front of the shells. If it is missing or damaged, Contact Virtue.
    • Reposition G-force sensor & check sensor foam. Remove Spire Tray, check that the black rectangular G-force sensor in the front of the tray has foam on both sides. Slightly tug the sensor downwards (the wires running under the battery pack hold it in place so it will only move 1/4″ at most). Then re-seat the sensor back into its original location. Check the Spire with paint to see if the problem is solved.
    • If these options do not work, Contact Virtue directly and we will help you to fix the problem.


    The Spire is designed to feed as fast as necessary for today’s style of game play in all the major leagues around the world. This includes 15bps ramping, 12.5 bps ramping, and 10.5bs ramping. With a shot activated G-force sensor, the Spire is also designed to feed fast as the gun is shooting. Bob Long Technologies reported peak BPS speeds on 32bps using his markers on uncapped settings.

    If your Spire is not feeding fast enough, or skipping shots and you are certain it’s not due to gun settings, check the following:

    • Are you using fresh brand name batteries? Duracell or Energizers are best (lithium ion not necessary). Low batteries and/or non-brand name batteries will not output enough voltage to allow the motor to perform well.
    • Inspect Spire drive fingers. Check to make sure the Spire drive fingers are in good condition. If damaged, Contact Virtue.
    • Inspect G-force sensor wires from PCB to the sensor in front of the tray. If damaged, Contact Virtue.
    • Manually check that the G-force sensor is working by turning the Spire on and tapping the Spire near the front of the shell. The faster you tap the faster the Spire Drive should spin.

    OPTION 1: If the Spire drive responds consistently and quickly to every tap, it’s possible the Red Sensitivity setting needs to be decreased to 3. In this scenario, what could be happening is the Spire is actually trying to feed faster than the gun is shooting, causing excess pop-corning of the paint (since the gun is capped and won’t allow the Spire to feed faster), slowing down the gun. It may sound counter intuitive, but it’s possible. Turn the red setting to 3.

    • Hold in the LED cover/force feed button and turn the Spire on.
    • When the Spire turns on, release the LED button and ten release the power button.
    • Tap the LED button until the light changes to red for the G-force Sensitivity setting.
    • Hold in the LED button until it blinks (release when it starts blinking). Count the number of blinks – that is what it is currently set to and turn to 3 if it’s already set to 3, try a setting of 2.
    • Tap the LED button 3 (or 2 depending on where you want to set it) times to set the value. If you wait too long to enter your setting, you will need to hold the LED button in again until it blinks.
    • Turn off the Spire, fill with paint, and test on your gun.

    OPTION 2: If the Spire drive does not respond consistently and quickly to every tap (or if you’ve already tried OPTION 1), it’s possible the Red Sensitivity setting needs to be increased if the Spire G-force sensor isn’t detecting all the shots properly.

    • Hold in the LED cover/force feed button and turn the Spire on.
    • When the Spire turns on, release the LED button and ten release the power button.
    • Tap the LED button until the light changes to red for the G-force Sensitivity setting.
    • Hold in the LED button until it blinks (release when it starts blinking). Count the number of blinks – that is what it is currently set to. If it’s set to 4 turn it to 5, if it’s set to 3 turn it to 4.
    • Tap the LED button 5 (or 4 depending on where you want to set it) times to set the value. If you wait too long to enter your setting, you will need to hold the LED button in again until it blinks.
    • Turn off the Spire, fill with paint, and test on your gun.

    If these options do not work it’s possible there is a problem with the sensor or sensor wires. Contact Virtue directly and we will help you to fix the problem.


    The Virtue VIO frame and mask is backed by a 1-Year Warranty against manufactures defects. As with all Virtue products we have a strong support program that helps solve the vast majority of all problems for little-to-no cost. Please review the most commonly asked questions about the VIO below.

    If the following FAQs do not help solve the issue you are experiencing, please Contact Us directly.


    Some Virtue products are covered by a Lifetime Warranty for the life of the product*. At a minimum, Virtue guarantees all of our gear against defects in materials and craftsmanship for a minimum of 90 days after purchase. Please note these guarantees do not cover damage caused by abuse, neglect or normal wear. Virtue reserves the right to replace the item at our discretion.

    *The “life of the product” refers to whether a product is currently manufactured. Please note some components on circuit boards can no longer be obtained from the manufacturer.


    The Virtue Clock is covered by a 90-day warranty against manufacturers defects. If your Clock is not functioning properly, and you need technical support, please Contact Us.

    Please note if your Clock has been exposed to excessive moisture and humidity, the screen may not function properly. As with any piece of electronics, it’s always best to keep it dry and out of the rain. In many cases, if your Clock has been exposed to moisture open up the shells and let it dry out overnight.


    Coming soon…



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